@extends('layouts.app')

@section('title', 'Issue ' . $issue->serial_no)

@section('content')
    <div class="d-flex flex-wrap justify-content-between align-items-center mb-4">
        <div>
            <h4 class="mb-1">Issue {{ $issue->serial_no }}</h4>
            <p class="text-muted mb-0">Logged on {{ $issue->issue_date->format('d M Y') }} for {{ $issue->school?->name }}</p>
        </div>
        <div class="d-flex gap-2">
            @if(auth()->user() && (auth()->user()->hasRole('Super Admin') || auth()->user()->hasRole('Administrator') || auth()->user()->hasPermission('issues.update')))
                <a href="{{ route('issues.edit', $issue) }}" class="btn btn-primary">
                    <i class="icon-base ti tabler-edit me-1"></i>
                    Edit Issue
                </a>
            @endif
            <a href="{{ route('issues.index') }}" class="btn btn-outline-secondary">Back to List</a>
        </div>
    </div>

    @include('partials.alerts')

    <div class="row g-4">
        <div class="col-xl-8">
            <div class="card mb-4">
                <div class="card-header">
                    <h5 class="mb-0">Issue Summary</h5>
                </div>
                <div class="card-body">
                    <div class="mb-3">
                        @php
                            $statusBadges = [
                                \App\Models\Issue::STATUS_NOT_STARTED => ['class' => 'warning', 'label' => 'Not Started'],
                                \App\Models\Issue::STATUS_ASSIGNED => ['class' => 'info', 'label' => 'Assigned'],
                                \App\Models\Issue::STATUS_IN_PROGRESS => ['class' => 'primary', 'label' => 'In Progress'],
                                \App\Models\Issue::STATUS_COMPLETED => ['class' => 'success', 'label' => 'Completed'],
                            ];
                            $statusInfo = $statusBadges[$issue->status] ?? ['class' => 'secondary', 'label' => ucfirst(str_replace('_', ' ', $issue->status))];
                        @endphp
                        <span class="badge bg-label-{{ $statusInfo['class'] }} me-2">
                            {{ $statusInfo['label'] }}
                        </span>
                        <span class="badge bg-label-primary">{{ $issue->issueType?->name }}</span>
                    </div>
                    <h6>Issue Description</h6>
                    <p class="text-body">{{ $issue->description }}</p>

                    @if($issue->assignment_history && count($issue->assignment_history) > 0)
                        <div class="mt-4">
                            <h6 class="mb-3">Assignment History</h6>
                            <div class="timeline">
                                @foreach(array_reverse($issue->assignment_history) as $record)
                                    <div class="card mb-3 border-start border-primary border-3">
                                        <div class="card-body">
                                            <div class="d-flex justify-content-between align-items-start mb-2">
                                                <div>
                                                    <strong class="d-block">{{ \Carbon\Carbon::parse($record['assigned_at'])->format('d M Y, H:i') }}</strong>
                                                    <small class="text-muted">Assigned by: {{ $record['assigned_by'] }}</small>
                                                </div>
                                            </div>
                                            <div class="mb-2">
                                                <span class="badge bg-label-secondary me-2">
                                                    <i class="icon-base ti tabler-arrow-right me-1"></i>
                                                    From: {{ $record['old_assignee_name'] }}
                                                    @if($record['old_department_name'] !== 'Unassigned')
                                                        <span class="text-muted">({{ $record['old_department_name'] }})</span>
                                                    @endif
                                                </span>
                                                <span class="badge bg-label-primary">
                                                    <i class="icon-base ti tabler-arrow-right me-1"></i>
                                                    To: {{ $record['new_assignee_name'] }}
                                                    <span class="text-muted">({{ $record['new_department_name'] }})</span>
                                                </span>
                                            </div>
                                            @if(!empty($record['remarks']))
                                                <div class="mt-2 p-2 bg-light rounded">
                                                    <small class="text-muted d-block mb-1 fw-medium">Remarks:</small>
                                                    <p class="mb-0 small">{{ $record['remarks'] }}</p>
                                                </div>
                                            @endif
                                        </div>
                                    </div>
                                @endforeach
                            </div>
                        </div>
                    @endif

                    @if($issue->internal_notes)
                        <div class="alert alert-secondary">
                            <strong>Internal Notes:</strong>
                            <p class="mb-0">{{ $issue->internal_notes }}</p>
                        </div>
                    @endif

                    <dl class="row mb-0">
                        <dt class="col-sm-4">Approached By</dt>
                        <dd class="col-sm-8">{{ $issue->approached_by ?? '—' }}</dd>

                        <dt class="col-sm-4">School</dt>
                        <dd class="col-sm-8">{{ $issue->school?->name }}</dd>

                        <dt class="col-sm-4">Department</dt>
                        <dd class="col-sm-8">{{ $issue->department?->name }}</dd>

                        <dt class="col-sm-4">Issue Responder</dt>
                        <dd class="col-sm-8">{{ $issue->responder?->name ?? 'Pending assignment' }}</dd>

                        <dt class="col-sm-4">Assigned To</dt>
                        <dd class="col-sm-8">{{ $issue->assignee?->name ?? 'Pending assignment' }}</dd>
                    </dl>
                </div>
            </div>

            <div class="card">
                <div class="card-header">
                    <h5 class="mb-0">Timeline & SLA</h5>
                </div>
                <div class="card-body">
                    <div class="row g-3">
                        <div class="col-md-6">
                            <div class="border rounded p-3 h-100">
                                <span class="text-muted d-block">Expected Start</span>
                                <h6 class="mb-0">{{ optional($issue->expected_start_date)->format('d M Y H:i') ?? 'Not defined' }}</h6>
                                <small class="text-muted">Min SLA: {{ $issue->issueType?->min_resolution_hours }} hours</small>
                            </div>
                        </div>
                        <div class="col-md-6">
                            <div class="border rounded p-3 h-100">
                                <span class="text-muted d-block">Expected Due</span>
                                <h6 class="mb-0">{{ optional($issue->expected_due_date)->format('d M Y H:i') ?? 'Not defined' }}</h6>
                                <small class="text-muted">Max SLA: {{ $issue->issueType?->max_resolution_hours }} hours</small>
                            </div>
                        </div>
                        <div class="col-md-6">
                            <div class="border rounded p-3 h-100">
                                <span class="text-muted d-block">Completed At</span>
                                <h6 class="mb-0">{{ optional($issue->completed_at)->format('d M Y H:i') ?? 'Not completed' }}</h6>
                                @if($performance['within_sla'] !== null)
                                    <small class="{{ $performance['within_sla'] ? 'text-success' : 'text-danger' }}">
                                        {{ $performance['within_sla'] ? 'Completed within SLA' : 'Completed after SLA' }}
                                    </small>
                                @endif
                            </div>
                        </div>
                        <div class="col-md-6">
                            <div class="border rounded p-3 h-100">
                                <span class="text-muted d-block">Assignment Notified</span>
                                <h6 class="mb-0">{{ optional($issue->assignment_notified_at)->format('d M Y H:i') ?? 'Not sent' }}</h6>
                                <small class="text-muted">Notification sent to department and assignees</small>
                            </div>
                        </div>
                    </div>
                </div>
            </div>
        </div>

        <div class="col-xl-4">
            <div class="card mb-4">
                <div class="card-header">
                    <h5 class="mb-0">School Profile</h5>
                </div>
                <div class="card-body">
                    <p class="fw-semibold mb-1">{{ $issue->school?->name }}</p>
                    <p class="text-muted mb-3">{{ $issue->school?->contact_number ?? 'Contact unavailable' }}</p>
                    <ul class="list-unstyled mb-0">
                        <li><span class="text-muted">City:</span> {{ $issue->school?->city ?? '—' }}</li>
                        <li><span class="text-muted">State:</span> {{ $issue->school?->state ?? '—' }}</li>
                        <li><span class="text-muted">Email:</span> {{ $issue->school?->contact_email ?? '—' }}</li>
                    </ul>
                </div>
            </div>

            <div class="card">
                <div class="card-header">
                    <h5 class="mb-0">Responder Profiling</h5>
                </div>
                <div class="card-body">
                    <div class="mb-3">
                        <h6 class="mb-1">Assigned Analyst</h6>
                        <p class="mb-1">{{ $issue->assignee?->name ?? 'Not assigned' }}</p>
                        <small class="text-muted">
                            Completed issues: {{ $performance['assignee_completed'] }}
                        </small>
                    </div>
                    <div>
                        <h6 class="mb-1">Issue Responder</h6>
                        <p class="mb-1">{{ $issue->responder?->name ?? 'Not selected' }}</p>
                        <small class="text-muted">
                            Completed issues: {{ $performance['responder_completed'] }}
                        </small>
                    </div>
                </div>
            </div>
        </div>
    </div>
@endsection